Our store on Avenue Mont-Royal continues to operate safely on a reduced schedule. We carefully follow the most recent recommendations and directives of the Public Health of the Government of Quebec.

Our preventive measures:

• MAXIMUM 5 customers in the shop
• Wearing a mask and hand washing at the entrance and in the fitting rooms is compulsory.
• Quarantine of tried-on shoes and clothes

Shop safely in store or on our online store. We offer in-store or curbside pickup for purchases made on our website.

We offer the possibility of exchange or a credit note on items purchased in store or online within 10 days of the date of purchase.

Postage costs for exchanges of purchases made on the online store are borne by the customer.

You must contact us to obtain a return number: montreal@pleinairentrepot.ca. Any item shipped without a return number will be refused and returned to the customer at his expense.

All products must be returned to Plein air warehouse in perfect condition and meet these criteria:

• Have the original labels
• Be clean and undamaged: no unusual odors, dog hair, hair, stains, etc.
• Not having been worn

If the item(s) shipped do not meet these criteria, we reserve the right to refuse the exchange/credit. In this case, the product(s) will be returned at the customer's expense.

Do not hesitate to contact us by email or phone for any questions regarding our exchange and return policy.

 

All products sold on the pleinairentrepot.ca online store are covered by a maximum one-year warranty offered by the manufacturers. Note that this warranty does not cover excessive wear and tear of the products and accidental breakage of the goods. We only offer a 90 day warranty on running shoes.

In the event that a warranty issue occurs within the first year of purchase, the customer is responsible for shipping and return shipping costs to Plein Air Entrepôt. We will then assume the shipping and return costs between us and the manufacturer. We cannot assess the defect of the product in store; your product will be sent to the manufacturer for the latter to decide on a repair, a replacement or a credit note.

If a warranty problem occurs more than one year after the purchase of the item, the customer is responsible for paying the shipping and return costs to the manufacturer. For more information on how to contact the manufacturers concerned, please contact our customer service at the following address: montreal@pleinairentrepot.ca

You do not have a deadline to use a credit or a gift card. In addition, you can use the amount in several purchases if you wish. The gift card can only be used in store at this time.

No. We have a large inventory of products with new arrivals every week. We advise you to call us or come to the store to find the product best suited to your needs. It will be our pleasure to advise you!