Refund policy

Return policy

Returns in-store:

If you bought an item in store, you can return it within 10 days of the date of purchase or the date of receipt of your order for items purchased online.Don't forget to have your bill, labels and original packaging on hand. You can exchange your items, get a store credit applicable in store and online or a refund if the item was at regular price. Only 1 exchange possible. 


Regular Price* Up to 40% off* on regular price

More than 50% off* regular price
Exchange or refund

Exchange or store credit 

Final sale

* Regular price is the compared price displayed in specialized store. 

Returns online:

If you bought an item in store, you can return it within 10 days of the date of purchase or the date of receipt of your order for items purchased online.Don't forget to have your bill, labels and original packaging on hand. You can exchange your items, get a store credit applicable in store and online or a refund if the item was at regular price. Only 1 exchange possible.  To obtain your return number, you must fill out the Return number request form or contact us at montreal@pleinairentrepot.ca.

4 simple steps to return the items

  1. Fill out the Return number request form to get your return number.
  2. Put the item that doesn't suit you in a shipping box or bag with the original packaging, labels and invoice.
  3. Send us the article at:
Plein Air Entrepôt
1451 Mount Royal Avenue East
Montreal, Quebec, Canada
H2J 1Z1
  1. Drop off the parcel at your nearest post office. Note that the shipping fees are assumed by the customer.

There you go! As soon as you receive your package, we will issue a credit note (gift card) of the amount of your order.  You will receive a confirmation email from us with the details of your credit note.

Conditions for online returns:

All products must be returned to Outdoor Warehouse in perfect condition and meet these criteria:

  • Having the original labels
  • Be clean and undamaged: no unusual odor, dog hair, hair, stains, etc.
  • Not having been worn

If the item or items shipped do not meet these criteria, we reserve the right to refuse return. If necessary, the product or products will be returned at the customer's expense.

Please contact us by email montreal@pleinairentrepot.ca or call (514) 525-5309 for any questions regarding our exchange and return policy.